Privacy Policy

PRIVACY POLICY
‍This Privacy Policy (“Policy”) applies to Frandevco, LLC, its affiliates, subsidiaries, divisions and designees (“FDC”, “us”, “our”, or “we”). Accessing this website or other FDC information centers is an active participation in our “Services”. This Policy demonstrates the information collected, shared, used, maintained, and the safeguard of customer personal information (“Personal Information”). This Policy describes how FDC collects, shares, uses, and safeguards customer personal information (“Personal Information”). This Policy covers Personal Information we collect anywhere. This includes our websites, and other websites where we post this Policy (collectively the “Site”).

Please thoroughly read this policy to understand our policies and practices regarding your information and how it is treated. If you do not agree with our policies and practices, do not use our Services. By accessing or using our Services, you agree to this privacy policy. This policy may change from time to time. Continued use of our Services after we make changes is deemed to be acceptance of those changes. It is advised to check the policy sporadically for updates.

‍INFORMATION WE COLLECT
‍We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site.

What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the Internet, the service you use to go online, and the Internet address assigned to your computer. This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data.

‍Cookies. Like many websites, our Site uses “cookie” technology. A “cookie” is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us “remember” information about you. We may try to remember things such as what products you prefer and your login information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make checkout faster. It also helps us make our website more personal to you. You can set your browser to not accept cookies.

Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information.

‍Pixel Tags. Our Site and our emails use pixel tags. Pixel tags are small electronic images. We use Pixel tags to deliver cookies, count visits, understand how our Site is used and tell how well our marketing is working. Pixel tags can also tell us if an email has been opened and acted upon.

‍Third-Party Analytics. We may also use companies, such as Google Analytics, to help us collect information about our Site. These companies may use their own cookies and web beacons on our Site.

‍Personal Information. You may give us “Personal Information” that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, email address, and other information. We may also collect your username and password.

We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example demographics can tell us your age, your gender, and what type of pets you own.

We may collect information you give us when you buy or use our products and services, create or update accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media websites, and sign up for our newsletters and other communications.

‍USE OF INFORMATION
‍We may use your Personal Information to, among other things:

Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.

Provide customer service to you.

Communicate with you by postal mail, email, phone and other ways about contests, promotions, rewards, events, and special offers for products and services from FDC and our select partners (collectively, “FDC Communications”).

Find products and services you may like based on your past orders and activities. Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.

Detect, prevent, and enforce against fraudulent, malicious or illegal acts. 

Run contests, sweepstakes, programs, and surveys. 

Transfer Personal Information to third-party vendors, consultants and other service providers (“Vendors”). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by FDC Sales and our Vendors. In addition to the laws in your country of residence, the United States has certain laws that apply to your Personal Information. These laws may require us to disclose Personal Information to the United States government and other government authorities.

Combine Personal Information we get from you with information from third parties, if allowed by law. We may do this to correct your Personal Information so we can get FDC Communications to the right address. We may also do this to help improve your experience and make it more personal.

Meet legal, regulatory, insurance, security and processing requirements. For other purposes with your consent or as permitted or required by law. 

‍DISCLOSURE OF PERSONAL INFORMATION
‍We do not rent or sell your personal information to any third party. We will not disclose your personal information to third parties for their own marketing purposes without your explicitly informed consent. We may use your Personal Information and disclose it to third parties for the purpose of:

Operating and improving our Site, business and services. A customer database and other business records may be kept for reasonable means.

Providing customer service to you for optimal customer service. 

As needed to meet legal, regulatory, insurance, audit, and security requirements. As permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of FDC, our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of FDC, its customers, or any person. 

Contacting you with regard to a potential franchise opportunity with FDC.

Communicating by postal mail, email, phone to engage in conversation about FDC and other third party products/services available. 

Sending business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.  

Detecting, preventing and enforcing against fraudulent, malicious or illegal acts that may possibly occur. 

Running programs and surveys to enhance marketing efforts. 

Transferring Personal Information to third party vendors, consultants and other service providers (“Vendors”).

Gathering third party and personally collected information to combine efforts, if allowed by law. We may do this to correct your Personal Information so we can get FDC Communications to the right address. We may also do this to help improve your experience and make it more personal.

In connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction. For other purposes with your consent or as permitted or required by law. 

We may also share information that does not directly identify you. This information may be in aggregated or anonymous form.

We share information with other Users of this Site. You may be able to submit Your Content on or through this Site. In this Policy, the term “Your Content” means all the text, photographs, images, illustrations, graphics, sounds, video, and audio-video clips, and other content you post using functionality on this Site that allows you to publicly post that content, communicate with other users, or otherwise engage in social networking activities and that does not constitute “Feedback” (defined below). “User Content” means all the text, photographs, images, illustrations, graphics, sounds, video, and audio-video clips, and other content other users post using functionality on this Website that allows them to publicly post that content, communicate with other users, or otherwise engage in social networking activities and that does not constitute “Feedback” Any personal information contained in Your Content can be read, collected, or used by others. In addition, we may use Your Content you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to Your Content you submit on or through this Site.

The term “Feedback” refers to all the text, photographs, images, illustrations, graphics, sounds, video and audio-video clips, and other content you post on or through this Site that is specifically about how we can improve this Site and the products and services we make available through this Site. The Feedback you provide to us through this Site will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title, and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve, and modify any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Feedback that you do not wish to assign to us.

We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to a third-party social media platform (such as Facebook or Twitter). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the products or services you have purchased. Thus, you should have no expectation of privacy in those actions.

Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value which can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.

We may share information collected through this Site with other companies in the FDC family, including commonly owned or controlled entities, franchisors, franchisees, and other affiliated entities. These affiliated companies are permitted to use your information for their own marketing purposes and in a manner otherwise consistent with this Policy.

We may share information collected through this Site with franchisees in the FDC family of brands and service companies, which may be permitted to use your information for their own marketing purposes and in any manner otherwise consistent with this Policy.

We may also share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in,” as required by applicable law.

We and others with whom we share information, use information collected through this Site to create a compiled, aggregate view of usage patterns, and for other data analysis purposes. We may share aggregate information with third parties so they can better understand our user base. We may also share, with third parties, information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively. 

‍INFORMATION CHOICE AND ACCESS
‍You can “opt-out” of FDC Communications. If you opted-in to our sharing of your Personal Information with third party marketers, you can opt-out of that too. You may also request to access or change your Personal Information. You may also ask us to change your preferences for how we use your Personal information. To make these requests:

Follow opt-out instructions in promotional emails we send to you. 

Contact us as described in Questions or Concerns below. Please include your full name, address, phone number and email address. Also, tell us what information you would like to access, change or add to our “opt-out” list. This will help us process your request.

If you would like to opt out of online behavioral advertising, click on one of these links: http://www.aboutads.info/choices or http://networkadvertising.org/choices. 

If you “opt-out” of our FDC Communications, you may still get business communications. Business communications include order confirmations, product recall information, or other administrative information.

‍CHILDREN’S ONLINE PRIVACY PROTECTION ACT NOTIFICATION
‍Our services are designed for adults (18 years of age and older). If you are not 18 or older, you should use the Services only with involvement of a parent or guardian, or not at all.

Pursuant to 47 U.S.C. Section 230(d) as amended, FDC hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the Electronic Frontier Foundation website http://www.eff.org.

FDC is not responsible for the privacy practices of any such third parties, and once you leave the Site or Services or click an advertisement, or sign up for a special offer, you should check the applicable privacy policy of the other service. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these linked sites (including if a specific link does not work).

‍RESIDENTS OUTSIDE OF THE UNITED STATES
‍FDC operates in the United States of America. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. You consent to this transfer, by providing personal information. We will protect the privacy and security of personal information according to this Privacy Policy, regardless of where it is processed or stored.

‍SECURITY OF PERSONAL INFORMATION
‍FDC takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. FDC uses a combination of administrative, technical, personnel and physical measures to safeguard Personal Information in its possession against loss, theft and unauthorized use, disclosure, or modification. We use Secure Socket Layer (SSL) encryption for any requested Personal Information. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting Customer Service in accordance with the instructions below. 

‍Location of Data. Your Personal Information may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country. The information processed or stored outside of your country of residence may be available to the foreign government of the country in which the information or the entity controlling it is situated under a lawful order made in that jurisdiction.

‍Data Retention. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

‍Linked Services. The Services may also be linked to sites operated by third parties, and may carry advertisements or offer content, special offers, or functionality developed and maintained by third parties. Some of these third party sites may be co-branded with a “FranDevCo” logo, even though they are not operated or maintained by us.

‍GOVERNING LAW
‍This Policy shall be governed under the laws of the State of North Carolina, with regard to its conflicts of law provisions. 

‍QUESTIONS OR CONCERNS
‍If you have questions or concerns about how we use your Personal Information, please Contact Us. We ask that you not disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership) when contacting us.

‍CHANGES/UPDATES TO THIS POLICY
‍We reserve the right to update or modify this Policy at any time and without prior notice by posting the revised version of this Policy on this Site. These changes will only apply to the information we collect after we have posted the revised Policy on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of the public areas of this Site.

If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. If we make any changes to this Policy, we will change the “Revised” date below.

Last Revised: April 26th, 2023